Supporter Experience Associate

Job Summary

Managing donor relations, the full-time Supporter Experience Associate will ensure accurate gift processing, handle donor inquiries, and support fundraising events while working remotely.

Key responsibilities

• Ensure timely and accurate entry and processing of various types of gifts into the donor database
• Manage the donor acknowledgment process, including generating thank-you letters and tax receipts
• Serve as a primary point of contact for donor inquiries, providing information regarding donations and organizational questions

Required qualifications

• Proficiency in gift entry and donor record management using a CRM/donor database
• Experience providing customer service in a professional, high-volume environment
• Administrative skills using G Suite or Microsoft Office, including mail merge functions
• Successful planning and problem-solving skills, including multitasking under tight timelines
• Proficiency in spoken and written English