Surplus Lines Customer Experience Associate

Job Summary

Providing front-line customer service support, the full-time remote Surplus Lines Customer Experience Associate will manage client communications, process surplus lines tax reports, and ensure compliance with regulatory requirements while working within a collaborative team environment.

Key responsibilities

• Manage client communications by responding to inquiries and billing questions in a timely manner
• Prepare and distribute surplus lines tax reports and filing confirmations to clients
• Communicate with state regulators to ensure compliance with surplus lines requirements and regulations

Required qualifications

• High school diploma or equivalent required
• Minimum of 2 years of surplus lines tax filing experience required
• Proficient in Microsoft Office Suite, with advanced Excel skills
• Strong customer service orientation with a passion for problem-solving
• Excellent written and verbal communication skills