Surplus Lines Operations Specialist

Job Summary

Supporting the growth of a dedicated team, the full-time Surplus Lines Operations Specialist will manage invoicing, client creation, and administrative support while ensuring exceptional service to agents and clients in a remote work environment.

Key Responsibilities

• Manage Surplus Lines Agency Bill invoicing, including creating invoices and tracking quarterly installments
• Provide administrative support by managing the Surplus Lines email box and researching agent codes for renewals
• Respond to agents' and customers' requests, applying critical thinking to meet service goals

Required Qualifications

• 2 Year College associate degree or equivalent job experience
• Proficiency in Microsoft Office Suite
• Experience in customer service roles
• Strong organizational and time management skills
• Ability to work independently in a fast-paced environment