Survey Program Manager

Job Summary

Managing the end-to-end client experience for annual survey programs, the full-time remote Survey Program Manager will gather requirements, configure the platform, train client administrators, and oversee execution and results presentation.

Key Responsibilities

• Partner with clients to gather requirements and build tailored program plans for annual survey cycles
• Manage the execution of annual survey programs, including platform setup, reporting, and analysis
• Present survey results to senior client audiences and provide consultative advice to drive measurable business outcomes

Required Qualifications

• Bachelor's degree in business, social sciences, or a related field, or equivalent work experience
• 2 to 5 years of experience in SaaS implementation, survey delivery, project management, or client onboarding
• Demonstrated ability to present data confidently to senior and executive audiences
• Proficiency with CRM and project management software (Salesforce, Asana, Smartsheet) and G-Suite
• Ability to build rapport and maintain strong client relationships