SVP Client Technology Experience

Job Summary

Leading customer-facing technology platforms and services, the full-time SVP Client Technology Experience will define and execute multi-year strategies for voice and digital workplace deployments, ensuring high-quality and secure technology solutions while managing client onboarding and issue resolution in a remote environment.

Key responsibilities

• Define and execute strategies for voice and chatbot deployment to enhance call quality and client experience
• Create scalable operations for client onboarding and serve as the primary contact for technology-related inquiries
• Build and evolve a high-performing global organization, driving accountability and continuous improvement

Required qualifications

• Bachelor's degree or equivalent experience
• Minimum of 12 years of experience, including at least 8 years in a management role
• Experience in leading Voice and Digital Workplace initiatives across global locations
• Leadership experience in regulated industries, preferably healthcare
• Strong strategic thinking and execution skills, with the ability to operate in complex environments