SVP of Customer Experience

Job Summary

A company is looking for a Senior Vice President of Customer Experience.

Key Responsibilities

• Lead and scale all post-sale customer-facing functions including customer success, support, and onboarding
• Design and implement customer-centric processes leveraging AI to enhance customer experience and operational efficiency
• Establish key performance indicators and drive data-driven decision-making to ensure high customer satisfaction and retention

Required Qualifications

• 8+ years of customer-facing leadership experience in SaaS within a relevant growth stage
• Deep experience with CS technologies and AI-powered solutions
• Proven track record in leading post-sale functions in high-growth environments
• Bachelor's degree or equivalent experience required; MBA preferred
• Expertise in hiring and developing high-performing teams across remote environments