SVP of Customer Operations

Job Summary

A company is looking for a SVP of Customer Operations to lead and scale their go-to-market operations.

Key Responsibilities

• Partner with the CRO to drive GTM strategy, planning, and execution across revenue-impacting teams
• Build and optimize an end-to-end customer journey, ensuring alignment across Sales, Customer Success, Marketing, and Product
• Operationalize strategic priorities into repeatable processes that improve efficiency, accountability, and performance

Required Qualifications

• Executive-level leadership experience in a SaaS environment, ideally with GTM, Ops, or Strategy scope
• Strong understanding of enterprise sales motions and revenue operations
• Proven success in building and optimizing cross-functional teams in high-growth environments
• Experience delivering enterprise software solutions at a global scale
• Familiarity with Salesforce and go-to-market tech stacks