Swing Shift Call Center Agent

Job Summary

Working remotely on a full-time basis, the Swing Shift Call Center Agent will manage inbound calls, schedule service appointments, and respond to customer inquiries while delivering exceptional service during the hours of 1:30 PM - 10:00 PM CST or 10:00 PM - 6:30 AM CST, including weekends.

Key responsibilities

• Answer inbound calls and schedule service appointments while maintaining a high level of customer service
• Respond to and resolve customer requests via voicemail, email, webchat, and text
• Maintain and update the customer database with accurate information and communicate effectively with dispatch

Required qualifications

• High School Diploma or GED
• Minimum of 2 years of customer service experience in a phone-based role
• Experience in the home services industry is preferred
• Ability to type at least 40 words per minute
• Proficiency with Microsoft Office or Google Suite