System Access Specialist

Job Summary

Supporting R1 service lines in a fully remote capacity, the full-time System Access Specialist will manage user access requests, serve as a liaison between internal users and client contacts, and maintain essential documentation for healthcare clients.

Key responsibilities

• Process and manage user access requests across multiple service lines and client systems
• Track and prioritize outstanding requests, tasks, and incidents through a ticketing system
• Maintain accurate documentation, including client job aids and troubleshooting guides

Required qualifications

• 2+ years of customer service, help desk, or system access support experience
• Proficiency with Microsoft Office tools, particularly Excel, Word, and Outlook
• High school diploma or equivalent
• Ability to work independently in a remote environment
• Strong attention to detail and organizational skills