System Administration Analyst

Job Summary

A company is looking for a System Administration Analyst.

Key Responsibilities

• Administer, configure, and maintain workforce management systems
• Manage system access, security roles, and troubleshoot technical issues
• Develop and maintain system documentation and support testing and upgrades

Required Qualifications

• Minimum 3+ years of experience with Verint as a desktop Administrator or Data Analyst
• Experience with WFM tools such as Intradiem, Genesys, and DPA
• Knowledge of telephony, IVR, and ACD routing
• Extensive knowledge of Microsoft Excel for data mining and reporting
• Equivalent work experience may substitute for educational requirements