System Administrator

Job Summary

Working remotely on a temp-to-perm basis, the System Administrator will ensure the smooth functioning and optimal performance of a critical administrative platform, providing essential support and driving process improvements to enhance both internal operations and external user experiences.

Key responsibilities

• Develop comprehensive expertise in the core administrative platform, including user interfaces and customer-facing portals
• Coordinate the platform intake request process, managing timelines, testing, and quality assurance
• Provide user support and troubleshooting for platform-related issues, while managing communications through the administrative email inbox

Required qualifications

• Proven project management skills with experience in administering a complex platform
• Familiarity with Agile software development processes and terminology
• Proficiency in basic graphic editing and process mapping
• Exceptional organizational skills and meticulous attention to detail
• A process-oriented mindset with the ability to navigate and optimize technical processes