System Administrator

Job Summary

Supporting customers' server and network environments, the full-time System Administrator will manage incident and change tickets for Windows, Unix, and Linux servers, as well as network devices, while working remotely as part of a 24x7x365 operations team.

Key responsibilities

• Perform break/fix troubleshooting and server/software updates across various operating systems and networking devices
• Respond to customer issues and resolve them using technology tools and procedures in line with service level agreements
• Create and maintain technical documentation for troubleshooting and support processes

Required qualifications

• High School education or GED
• At least 2 years of experience in Windows Server administration, Linux Server administration, or network technologies
• Experience with ITIL-based incident tracking systems, preferably Service-Now
• Certifications such as Microsoft Certified Professional (MCP) or Cisco Certified Network Associate (CCNA)
• Understanding of network and server monitoring tools and technologies