System Administrator

Job Summary

To enhance internal technology support, the fully remote System Administrator will manage ticket intake and resolution, administer identity and collaboration systems, and provide customer hosting support while ensuring compliance with security policies.

Key responsibilities

• Serve as the first point of contact for technical issues, managing the ticket queue to meet defined response and resolution SLAs
• Diagnose and resolve hardware, software, network, and account access issues, while coordinating incident response and communication during disruptions
• Administer corporate collaboration systems and manage end-user devices, ensuring compliance with security standards and effective user support

Required qualifications

• 2+ years in IT support or system administration, with hands-on experience in Linux and Windows server environments
• Intermediate understanding of networking protocols, VPN, and security practices
• Experience with Azure Virtual Desktop administration and virtualization platforms
• Hands-on administration of Entra ID and on-prem Active Directory, including SSO and MFA
• Bachelor's degree in Information Technology, Software Development, or a related field