System Administrator for Support

Job Summary

A company is looking for a System Administrator for Support Tooling.

Key Responsibilities

• Administer and maintain support systems, including user setup and configuration updates
• Serve as a technical subject matter expert on Intercom and related contact center tools
• Build, test, and update no-/low-code workflows and maintain reporting views for system performance

Required Qualifications

• 1-2+ years of experience in system administration, IT operations, or configuring no-/low-code platforms
• Ability to quickly develop expertise in new systems
• Experience managing intake, ticketing, or prioritization workflows
• Technical aptitude with workflow builders and understanding of APIs or integrations
• Experience supporting customer support or operations teams is a plus