System Enablement Manager

Job Summary

A company is looking for a System & Process Enablement Manager.

Key Responsibilities

• Utilize Masco Operating System (MOS) tools to identify process inefficiencies and optimization opportunities
• Lead a team of technology leads to maintain and enhance customer solutions systems
• Collaborate with Information Services (IS) and vendors to implement technology solutions that improve customer support efficiency

Required Qualifications

• Bachelor's degree or equivalent experience in Business Administration, Customer Service Management, or a relevant field
• Over 5 years of experience in leading customer service teams
• Strong leadership and team management skills
• Proficiency in customer service software systems and related tools
• Deep understanding of customer needs and dedication to providing high-quality service