System Support Analyst

Job Summary

A company is looking for a System Support Analyst I to provide technical support for InteleShare customers.

Key Responsibilities

• Provide responsive technical support by addressing customer problems via phone and portal, while actively monitoring client sites
• Diagnose and resolve complex technical issues related to software applications, Windows operating systems, and SQL Server databases
• Maintain comprehensive documentation by logging all incidents and problems within the ServiceNow ticketing system

Qualifications

• Minimum 1-2 years of experience in Windows administration and technical customer support
• Excellent knowledge of Microsoft Windows operating systems for both servers and workstations
• Proven ability to work effectively under pressure in a client-facing environment
• Ability to work remotely using secure connections, phone, and remote desktop-sharing tools
• Experience running queries in SQL databases is preferred