System Support Analyst

Job Summary

A company is looking for a System Support Analyst I.

Key Responsibilities

• Provide responsive technical support by addressing customer problems via phone and portal, ensuring timely resolution and exceptional service delivery
• Diagnose and resolve complex technical issues related to software applications and operating systems to restore functionality and minimize downtime
• Maintain comprehensive documentation of incidents and problems within the ticketing system to support knowledge sharing and continuous improvement

Qualifications

• Minimum 1-2 years of experience in Windows administration and technical customer support
• Excellent knowledge of Microsoft Windows operating systems for both servers and workstations
• Proven ability to work effectively under pressure in a client-facing environment
• Ability to work remotely using secure connections, phone, and remote desktop-sharing tools
• Experience running queries in SQL databases is preferred