System Support Analyst

Job Summary

To ensure operational efficiency, the full-time System Support Analyst will provide high-quality technical assistance to users, manage support tickets, and perform thorough troubleshooting in a fully remote environment.

Key responsibilities

• Manage and resolve support tickets within established response time targets
• Perform deep-dive technical troubleshooting to identify root causes of system issues
• Contribute to the internal knowledge base by documenting resolutions and common workarounds

Required qualifications

• Proven experience in a technical support or system analyst role
• Strong troubleshooting skills and ability to analyze system logs
• Experience with ticket management systems
• Ability to work in a fast-paced environment with a focus on throughput and efficiency
• Knowledge of system functionality improvements based on user feedback