System Support Engineer

Job Summary

A company is looking for a System Support Engineer to handle customer issues and improve service delivery.

Key Responsibilities

• Monitor and manage day-to-day operations of customer systems and services, providing on-call support as needed
• Liaise with development teams to resolve reported issues and track faults through to resolution
• Contribute to continual service improvement and prepare troubleshooting guides for team members or customers

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related technical discipline
• 2-3 years of experience in IT field with L2/L3 support skills, particularly for external customers
• Experience with Linux and IT operations systems
• Knowledge of networking technologies and protocols such as TCP/IP, HTTP/HTTPS, DNS, and firewalls
• Proactive problem-solving approach and willingness to learn across the technology stack