System Support Specialist

Job Summary

A company is looking for a System Support Specialist.

Key Responsibilities

• Provide virtual support for practices during the rollout and ongoing adoption of the system
• Collaborate with practice leaders to identify areas needing additional coaching or support
• Track support sessions and practice performance indicators to ensure timely resolution and improvement

Qualifications and Skills

• Minimum 3 years of experience in an optical, optometry, or healthcare practice
• Leadership experience in roles such as practice manager or trainer is preferred
• Experience supporting the adoption of new systems or workflows is preferred
• Proficiency with Microsoft Teams, Outlook, Word, Excel, and PowerPoint
• Able to work independently while partnering with cross-functional teams