Systems Analyst

Location: Remote
Compensation: Hourly
Staff Reviewed: Tue, May 07, 2024
This job expires in: 18 days

Job Summary

A company is looking for a Systems Analyst in Remote, USA!

Key Responsibilities:
  • Focus on incident resolution, application stabilization, and root cause analysis
  • Swiftly manage and resolve incidents, minimize disruptions, and reduce incident backlog
  • Train and mentor level-1 support desk agents, recommend system improvements, and deliver strategic insights into system health

Required Qualifications:
  • 5 years of ITSM Remedy or CRM Ticketing System experience
  • 5 years of database query languages (SQL PL/SQL) experience
  • Effective communication with non-technical audience and performing tier 2/3 support
  • Experience in document processes and performing remote support
  • 2 years of experience with Health and Human services

COMPLETE JOB DESCRIPTION

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