Systems Analyst II

Job Summary

A company is looking for a Systems Analyst II to maintain the reliability and performance of business-critical applications.

Key Responsibilities

• Troubleshoot and resolve complex application issues and software defects
• Support and maintain over 400 applications across desktop and enterprise environments
• Act as a second-level support resource, ensuring incidents are resolved within defined SLAs

Required Qualifications

• Experience in application support, IT support, or a related technical field (Level 2 support experience preferred)
• Demonstrated ability to troubleshoot complex technical issues across multiple systems
• Familiarity with software licensing and vendor coordination processes
• Experience supporting engineering or construction-related applications is a plus
• Strong organizational and documentation skills