Systems Engineer II

Job Summary

A company is looking for a Systems Engineer II responsible for optimizing Digital Employee Experience solutions and managing incident escalations.

Key Responsibilities

• Support troubleshooting of endpoint-related incidents and outages
• Collaborate on root cause analysis and implement long-term preventive solutions
• Coordinate problem and incident management with third-party vendors

Required Qualifications

• Bachelor's degree in a quantitative or business field or equivalent experience
• 2 - 4 years of related experience
• Certifications in Agile or IT Service Management preferred
• Experience with End User Technology solutions such as Microsoft Endpoint Manager and ServiceNow
• Nexthink certification preferred