Systems Manager

Job Summary

A company is looking for a Systems Manager to oversee system operations and service management for a large-scale Medicaid Management Information System (MMIS) program.

Key Responsibilities:

• Act as the primary contact between the district and external vendors, managing contract compliance and project execution
• Oversee application installation, configuration, and verification, ensuring system performance aligns with SLA/KPI targets
• Own service management processes and ensure operational readiness of all changes, driving system observability and issue detection

Qualifications:

• Bachelor's degree in information technology, Computer Science, or related field
• 7+ years of experience in systems management, IT operations, or infrastructure leadership roles
• Hands-on experience with large-scale enterprise systems, preferably MMIS or similar healthcare platforms
• Proven experience with ITIL practices and a strong understanding of service management frameworks
• ITIL v4 Certification or equivalent is preferred