Systems Operations Support Analyst

Job Summary

Working remotely on a part-time basis, the Systems Operations Support Analyst will monitor production systems, troubleshoot operational issues, and support fulfillment operations during off-hours, ensuring smooth functionality and incident management.

Key responsibilities

• Serve as the primary on-call resource to monitor and maintain the health of fulfillment operations during scheduled off-hours
• Investigate issues across application logs, databases, APIs, and code to determine root cause and document findings for future reference
• Develop and maintain small Python scripts and automation tools while supporting low-risk enhancements and bug fixes within fulfillment applications

Required qualifications

• 2+ years of experience in software engineering or systems support, particularly in fulfillment or warehouse systems
• Intermediate proficiency in Python and SQL for investigation and data analysis
• Experience troubleshooting production applications and working with JSON APIs
• Ability to investigate issues using logs, databases, and application code
• Experience using Jira, Confluence, or similar collaboration tools