Systems Support Analyst
Job Summary
To support a growing Information Systems team, the full-time hourly Systems Support Analyst will provide first-level technical support, troubleshoot software and connectivity issues, and assist with system and client implementations in a fully remote capacity.
Key responsibilities:
- Provide first-level technical support to internal employees and external clients, troubleshooting hardware and software issues
- Assist with user account setup, permissions, and access management while monitoring system operations for performance and security concerns
- Support technical onboarding for new clients and participate in system configuration and implementation projects
Required qualifications:
- Associate degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience
- At least two years of experience in IT, technical support, or a similar technology role, preferably in a healthcare environment
- Experience troubleshooting Windows-based computers and business software applications
- Working knowledge of Microsoft 365 applications
- Strong problem-solving skills and a customer-service mindset
Complete Job Description
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