Systems Support Engineer
Job Summary
Providing essential technical support for appraisal production systems, the full-time Systems Support Engineer will troubleshoot issues, maintain application functionality, and enhance user experience while working remotely.
Key responsibilities
- Deliver first- and second-level technical support for appraisal systems and applications
- Troubleshoot and resolve application, system, and workflow issues efficiently
- Collaborate with stakeholders to identify opportunities for workflow automation and process improvements
Required qualifications
- Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or related field, or equivalent work experience
- 3-5 years of experience supporting business applications or enterprise software
- Experience troubleshooting software applications in a customer-facing support role
- Proficiency with ticketing systems, such as Zendesk, and documentation of technical issues
- Strong analytical and problem-solving skills
Complete Job Description
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