Systems Support Technician

Job Summary

Providing technical support to staff, the full-time Systems Support Technician will manage incoming requests, log interactions in the ticketing system, and assist with equipment setup in a hybrid work environment.

Key responsibilities

• Handle incoming support requests from end users via phone, email, and ticketing system
• Review, update, and escalate open or escalated tickets as necessary
• Collaborate with IT team members to maintain a knowledge base and assist with projects

Required qualifications

• High school diploma required
• Minimum 1 year of experience in a technical support role in a Windows environment
• Knowledge of O365 Services (e.g., Teams, SharePoint, OneDrive, Outlook)
• CompTIA A+ or Microsoft 365 Fundamentals (MS-900) certification preferred
• Proven abilities to troubleshoot and diagnose hardware and software issues