Systems Technician
Job Summary
Providing frontline technical support for end-user issues, the full-time Systems Technician will manage client inquiries through phone, email, and the client portal, ensuring efficient troubleshooting and resolution of technical issues both onsite and remotely.
Key responsibilities:
- Manage and prioritize support tickets, ensuring comprehensive documentation and escalation of complex issues
- Deliver exceptional customer service while troubleshooting technical problems related to personal computers, Microsoft 365, and connectivity
- Collaborate with technical teams to resolve client issues and contribute to continuous improvement of support processes
Required qualifications:
- Associate degree in Computer Science, Information Technology, or related field preferred, or equivalent experience
- 1-3 years of experience in technical support or related IT support roles
- Entry-level certifications such as CompTIA A+, Google IT Support Professional Certificate, or Microsoft Fundamentals certifications preferred
- Familiarity with Microsoft 365 administration and basic networking fundamentals
- Experience using ticketing systems and remote support tools
Complete Job Description
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