Systems Technician

Job Summary

Providing frontline technical support in a remote environment, the full-time Systems Technician will manage client inquiries related to personal computers, Microsoft 365, and connectivity issues while ensuring exceptional customer service and accurate documentation of service requests.

Key responsibilities:

• Serve as the first point of contact for client support requests, managing ticket documentation and prioritization
• Troubleshoot and resolve technical issues related to end-user devices and Microsoft 365 applications, escalating complex problems as needed
• Collaborate with technical team members to enhance service delivery and contribute to a positive client experience

Required qualifications:

• Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience)
• 1-3 years of experience in technical support or related IT support roles
• Entry-level certifications such as CompTIA A+, Google IT Support Professional Certificate, or Microsoft Fundamentals certifications are preferred
• Experience supporting Microsoft operating systems and applications, as well as basic networking issues
• Familiarity with ticketing systems and remote support tools