Tax Account Manager

Job Summary

A company is looking for a Tax Account Manager to oversee customer engagement regarding tax operations and services.

Key Responsibilities

• Enhance and maintain customer relationships through regular engagement and strategic planning
• Act as the primary point of contact for customer resources and ensure effective communication within service delivery support teams
• Manage customer tax account escalations and resolve complex customer issues

Required Qualifications

• Bachelor's Degree or equivalent experience
• 4+ years of experience in Maintenance and/or Managed Services and customer relationship management
• Functional knowledge of human resources outsourcing with an emphasis on tax
• Proficiency in MS Office applications (Word, Excel, PowerPoint, Visio)
• Experience with internal BPaaS processes and procedures is preferred