Tax Customer Support Specialist

Job Summary

A company is looking for a Tax Customer Support Specialist III.

Key Responsibilities

• Provide front-line payroll tax customer support via case management, phone, and virtual meetings
• Manage a portfolio of cases, delivering timely updates and ensuring resolution within established service levels
• Analyze payroll tax filings and related data to identify discrepancies

Required Qualifications

• Bachelor's degree or 1+ years of payroll tax experience
• Direct experience with payroll tax filings
• Demonstrated analytical abilities and a consistent focus on accuracy
• Flexibility to work overtime during peak periods, including occasional weekend work
• Experience using Salesforce or other case management systems is a plus