Tax Data Specialist

Job Summary

Maintaining tax profile data for customers, the full-time remote Tax Data Specialist will process updates with accuracy, manage customer inquiries, and support proactive case management regarding tax data and configuration anomalies.

Key responsibilities

• Act as a point of contact for tax profile inquiries while delivering outstanding customer service
• Manage cases for assigned customer teams to ensure timely and professional responses
• Update internal systems with customer tax profile information, including unemployment tax rates and account statuses

Required qualifications

• Associate's degree
• Payroll tax experience
• Organized and detail-oriented with strong written communication skills
• Working knowledge of multistate tax jurisdiction
• Proficiency in Microsoft Office Suite, particularly Excel