Team Captain

Job Summary

A company is looking for a Team Captain to lead and inspire a team of Customer Advocates in delivering high-quality service.

Key Responsibilities

• Lead and mentor a team of Customer Advocates to achieve goals while embodying company values
• Oversee daily operations and monitor team performance to ensure exceptional customer experiences
• Collaborate on training and development plans while fostering a positive team culture

Required Qualifications

• Bachelor's degree in a related field
• 3+ years of experience in customer service, CX leadership, or team management in relevant sectors
• Proven track record of coaching teams to achieve operational goals
• Intermediate knowledge of CRM platforms and proficiency with cloud-based applications
• Experience leading teams in small group travel experiences