Team Coordinator

Job Summary

To oversee and support daily operations, the full-time Team Coordinator will manage employee activities, assist with training and onboarding, and monitor quality assurance in a remote environment while maintaining a focus on service level agreements.

Key responsibilities

• Supports employees in their daily activities and assists management with coaching and training
• Monitors operational demand and performs quality assurance audits to ensure competency
• Handles escalated inquiries from patients and staff, resolving issues effectively

Required qualifications

• Three years of data look-up/data entry experience
• Three years of customer service experience in a healthcare setting
• Bilingual in Spanish
• Experience in a team lead role is highly preferred
• Basic knowledge of medical terminology and insurance theory is highly preferred