Team Lead

Job Summary

Driving operational excellence in a remote environment, the full-time Team Lead will inspire and manage a team of 12-20 customer service associates, ensuring exceptional guest experiences and efficient event management while achieving key performance indicators.

Key Responsibilities:

• Lead and motivate a team of customer service associates to meet service level agreements and key performance indicators
• Supervise daily operations, handle escalations, and provide coaching and feedback to enhance team performance
• Organize training programs, conduct performance appraisals, and initiate team meetings to ensure effective communication and operational efficiency

Required Qualifications:

• 1-2 years of supervisory experience or 3-4 years as an associate
• Excellent knowledge of MS Office, particularly Excel
• Preferred: Minimum 1 year as a Process Leader or Team Leader
• 2 years of undergraduate or graduate education from a 4-year college
• Experience in dental claims is an added advantage