Team Lead, Agency Operations

Job Summary

A company is looking for a Team Lead, Agency Operations.

Key Responsibilities

• Act as the final point of escalation for complex booking issues and provide expert-level troubleshooting
• Deliver coaching and performance support to peers while leading training sessions and identifying skill gaps
• Monitor operational workflows and recommend process improvements to enhance team effectiveness

Required Qualifications

• 5+ years of corporate travel experience with expertise in complex international bookings
• Expert level proficiency in GDS systems, preferably Amadeus
• Prior experience in escalation support or peer coaching is preferred
• Familiarity with Salesforce, Slack, and operational dashboards is preferred
• Strong team player with a proactive and collaborative mindset