Team Lead, Care Engagement

Job Summary

A company is looking for a Team Lead, Care Engagement.

Key Responsibilities

• Provide administrative and operational support to the Care Engagement Team
• Conduct telephonic outreach to members for various engagement initiatives
• Perform auditing processes, identify trends, and report on productivity

Required Qualifications

• High School diploma or GED with 5 years of experience
• 2+ years of experience in Medicare, Medicaid managed care, or insurance environment preferred
• 4+ years of combined customer service and call center experience
• Knowledge of managed care software systems preferred
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)