Team Lead, Client Support

Job Summary

A company is looking for a Team Lead, Client Support (West).

Key Responsibilities

• Serve as a point of escalation for complex client issues and manage a partial caseload of tickets
• Provide guidance and mentorship to Client Support Specialists while monitoring team performance metrics
• Identify process inefficiencies and collaborate with cross-functional teams to improve service delivery

Required Qualifications

• 3-5 years of experience in a customer support or client success role, preferably in a SaaS environment
• Prior experience mentoring or coaching peers and leading support initiatives
• Exceptional interpersonal skills with a customer-first mindset
• Experience with support platforms such as Zendesk or Salesforce Service Cloud
• Bachelor's degree or equivalent experience preferred