Team Lead Cloud Support Engineer

Location: Remote
Compensation: Salary
Staff Reviewed: Tue, May 14, 2024
This job expires in: 15 days

Job Summary

A company is looking for a Team Lead, Cloud Support Engineer.

Key Responsibilities:
  • Manage daily workload and ensure team performance meets SLA goals
  • Coach team for greater CSAT and productivity
  • Respond to technical questions, troubleshoot issues, and provide process improvement suggestions

Required Qualifications:
  • Strong background in cloud technology and Linux systems
  • Prior experience in Customer Success and Solutions Architecture roles
  • Passionate about technology and customer support
  • Ability to balance demands of multiple constituencies and set appropriate expectations
  • Strong analytical skills and pattern recognition

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