Team Lead - Collections

Job Summary

A company is looking for a Team Lead- Customer Contact and Collections Center.

Key Responsibilities

• Support supervision of collections staff with ongoing coaching and metric reporting
• Maintain high levels of collections metrics and create action plans for outstanding debts
• Investigate and resolve discrepancies in payments or accounts

Required Qualifications

• Associate or Bachelor's degree in Accounting and/or Finance or 5 years' relevant health care experience
• 3 years' experience managing a staff of 5-10 collectors
• Intermediate experience with Microsoft Office applications
• Advanced experience with Microsoft Office Excel and PowerPoint
• Understanding of business processes and their impact on accounting procedures