Team Lead, Customer Care

Job Summary

A company is looking for a Team Lead, Customer Care - Provider.

Key Responsibilities

• Lead and direct the team to meet goals and compliance standards
• Conduct coaching sessions and performance appraisals, documenting conversations in the HR system
• Analyze operational performance indicators and develop action plans for improvement

Required Qualifications

• High School Diploma or GED is required
• Associates Degree or equivalent relevant work experience is preferred
• Minimum of three years of customer service experience, including one year in a call center environment
• Previous supervisory or leadership experience in a call center is strongly preferred
• Intermediate proficiency in MS Word, Excel, and PowerPoint