Team Lead, Customer Care

Job Summary

A company is looking for a Team Lead, Customer Care who must live in Indiana.

Key Responsibilities

• Lead and direct the team to meet goals and compliance standards
• Conduct coaching sessions, performance evaluations, and team meetings
• Analyze performance data to identify trends and implement improvement plans

Required Qualifications

• High School diploma or GED required; Associate's degree preferred
• Three years of customer service experience, including one year in a call center
• Previous supervisory or leadership experience in a call center is preferred
• Intermediate proficiency in MS Word, Excel, and PowerPoint
• Familiarity with the healthcare field, especially Medicaid or Medicare, is preferred