Team Lead Customer Care City Utilities Virginia State Licensed

Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Sat, Feb 10, 2024
This job expires in: 10 days

Job Summary

A company is looking for a Team Lead, Customer Care City Utilities, to support a team of customer service representatives remotely in the US.

Key Responsibilities:
  • Assist the Supervisor in leading a team of up to 17 agents
  • Provide advanced-level customer service, handle account adjustments, and escalated inquiries
  • Coach and develop customer service employees by auditing live calls or doing side-by-sides and delivering real-time feedback

Required Qualifications, Training, and Education:
  • 18+ years of age & High School diploma or its equivalent
  • 2 years of customer service experience in a call center, Utilities experience a plus
  • Knowledgeable with Microsoft 365 programs such as Excel and Word
  • Ability to mentor, motivate, and provide constructive feedback
  • Hours of operation Mon-Fri 8am-5pm

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