Job Summary
A company is looking for a Team Lead, Customer Care City Utilities, to support a team of customer service representatives remotely in the US.
Key Responsibilities:
- Assist the Supervisor in leading a team of up to 17 agents
- Provide advanced-level customer service, handle account adjustments, and escalated inquiries
- Coach and develop customer service employees by auditing live calls or doing side-by-sides and delivering real-time feedback
Required Qualifications, Training, and Education:
- 18+ years of age & High School diploma or its equivalent
- 2 years of customer service experience in a call center, Utilities experience a plus
- Knowledgeable with Microsoft 365 programs such as Excel and Word
- Ability to mentor, motivate, and provide constructive feedback
- Hours of operation Mon-Fri 8am-5pm
