Team Lead, Education Services

Job Summary

Supporting the daily operations and continuous improvement of customer education programs, the full-time Team Lead, Education Services will manage the Education Services team, coordinate training delivery, and ensure high-quality education support for customers and stakeholders in a remote environment.

Key Responsibilities

• Provide day-to-day guidance and support to the Education Services team, prioritizing activities and fostering a collaborative environment
• Coordinate training schedules, course availability, and learner access, ensuring all educational materials are accurate and ready for delivery
• Monitor key Education Services metrics and recommend process improvements to enhance efficiency and customer satisfaction

Required Qualifications

• Experience in customer education, training, or related fields
• Demonstrated ability to coordinate work and manage competing priorities
• Experience with learning management systems or training platforms
• Customer-focused mindset with a commitment to quality and continuous improvement
• Strong organizational skills and ability to collaborate effectively with cross-functional teams