Team Lead for Customer Services

Job Summary

A company is looking for a Team Lead.

Key Responsibilities

• Ensure a safe work environment and model the company culture
• Act as the first line of support for the Integrated Customer Services team and handle customer escalations
• Monitor real-time performance, conduct quality assurance, and support day-to-day operations

Required Qualifications

• 3-5 years of experience in customer service and/or data entry
• Experience operating a telephone system and processing data
• Proficient in Microsoft Office applications
• Ability to work flexible hours, including evenings and weekends
• Bilingual in English and Spanish is a plus