Team Lead for Customer Services

Job Summary

A company is looking for a Team Lead.

Key Responsibilities

• Ensure Integrated Customer Services meet program deliverables and provide first-line support for escalations
• Monitor real-time performance and staff quality assurance, conducting necessary training and process improvements
• Handle inbound/outbound calls, complete QA activities, and support day-to-day operations

Required Qualifications

• 3-5 years of experience in customer service and/or data entry
• Experience operating a telephone system and processing data
• Proficient in Microsoft Office applications
• Ability to work flexible hours, including evenings and weekends as needed
• Bilingual in English and Spanish is a plus