Team Lead for EPA Support

Job Summary

A company is looking for a NGGS Team Lead to provide leadership and support for the EPA Next Generation Grant System.

Key Responsibilities

• Master user roles and use cases, develop reports, and coordinate with application development teams
• Monitor service desk activities, manage incident tickets, and oversee training and performance of staff
• Investigate issues, support testing activities, and maintain communication with customers and support groups

Required Qualifications

• Bachelor's degree with 12+ years of relevant experience
• 7+ years of application operations support experience
• 5+ years of experience leading teams of at least 5 people
• 3+ years of Help Desk Support experience or comparable application operations support
• Experience with ServiceNow, Jira, or Salesforce CRM platforms for end-user ticket management