Team Lead Member Escalations

Job Summary

A company is looking for a Team Lead, Member Escalations.

Key Responsibilities:

• Hire and manage a team of colleagues, overseeing performance management and growth
• Monitor operational KPIs, conduct root-cause analysis, and create action plans
• Lead team huddles, drive engagement, and promote an inclusive culture aligned with company values

Required Qualifications:

• 2+ years of customer service experience
• 2+ years of direct people management experience
• 1+ years of using data and metrics for improvements
• 1+ years of working with teams in multiple locations and disciplines
• 1+ years of project management experience