Team Lead Member Escalations

Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Mon, Apr 01, 2024
This job expires in: 15 days

Job Summary

A company is looking for a Team Lead, Member Escalations.

Key Responsibilities:
  • Hire and manage a team of colleagues, overseeing performance management and growth
  • Monitor operational KPIs, conduct root-cause analysis, and create action plans
  • Lead team huddles, drive engagement, and promote an inclusive culture aligned with company values

Required Qualifications:
  • 2+ years of customer service experience
  • 2+ years of direct people management experience
  • 1+ years of using data and metrics for improvements
  • 1+ years of working with teams in multiple locations and disciplines
  • 1+ years of project management experience

COMPLETE JOB DESCRIPTION

The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...

BECOME A PREMIUM MEMBER TO
UNLOCK FULL JOB DETAILS & APPLY

  • ACCESS TO FULL JOB DETAILS AND APPLICATION INFORMATION
  • HUMAN-SCREENED REMOTE JOBS AND EMPLOYERS
  • COURSES, GROUP CAREER COACHING AND RESOURCE DOWNLOADS
  • DISCOUNTED CAREER SERVICES, RESUME WRITING, 1:1 COACHING AND MORE
  • EXCELLENT CUSTOMER SUPPORT FOR YOUR JOB SEARCH