Team Lead, Member Service

Job Summary

As a full-time remote opportunity, the Team Lead, Member Service will manage escalated inquiries, oversee new team member training, and ensure customer satisfaction while contributing to the innovative mission of Peak Health.

Key responsibilities

• Serve as a point of escalation for member and provider service inquiries
• Lead training efforts and monitor new team member competency in policies and procedures
• Collaborate with team leadership to align service goals with departmental objectives

Required qualifications

• High school diploma or equivalent with five years of customer service experience, or an associate degree with three years, or a bachelor's degree with two years of experience
• Three years of experience in a call center service environment
• Two years of experience with service technologies including telephony and CRM management
• Two years of experience in a health insurance or medical environment
• Ability to manage call volume and improve team performance metrics